Please Choose Carefully

For new installations it is recommended to contact us for expert advice regarding the unique variables present in choosing air conditioning systems.

Cancellations

You can cancel an order at any time prior to despatch of the goods. For credit card transactions, a cancellation fee of 5% will be charged. For all other transactions, a 2.5% administration fee will be incurred.

Returns

Items must be returned in new condition and in their original packaging. Any freight costs to return goods will be the customer's responsibility. Returns will also incur a 10% restocking charge. New, unopened items may be returned within seven days after they have been delivered to you.

Next Day Delivery

Items marked 'Next Day Delivery' are those that are held in stock and can be either picked up from our Northside Warehouse on receipt of payment during working hours or delivered next working day to the greater Brisbane area upon receipt of payment.

No Obilgation Quote

What does No Obligation Quote mean? We are happy to provide a detailed quote after inspection of the premises for new system installs. This is a free service and you are under no obligation to proceed with the quote given. If however, we are asked to diagnose an issue with an existing system, there will be a call out fee associated with this. This call out fee is charged at standard market rates. If you are unsure whether you will be charged, please ask upon booking a quote.

Free Shipping

Free shipping is available to NSW and QLD areas commonly serviced by our logistics provider. Free shipping is offered one way only and requires the recipient to sign for the goods. Our provider uses a tail-lift truck that can place the items on the ground, however they cannot be guaranteed to be able to help move to your desired location from there. Please take note of the weight of your items when ordering and arrange suitable moving equipment or labour. If you have any queries of our free delivery area for split systems, please call our staff on (07) 3256 6033 or email on info@advair.com.au This offer is subject to approval and may be removed at any time due to circumstances beyond our control.

Some considerations regarding shipping.

Deliveries to locations around Brisbane will be delivered around selected times. Deliveries to all other locations rely on third party logistic providers, and we cannot provide accurate times, only days of delivery. Deliveries can be made to your workplace if suitable. Third party providers have tail-lift trucks but moving units from the truck to desired place is not part of their service. Please note the weight of the units and allocate suitable methods to move the units and or transport them further. We will not leave units unattended, someone must be present to sign for the delivery. Any further queries please contact us for clarification.