OUR PRIVACY ASSURANCE TO YOU
ABN 48 097 378 651
At Advanced Air Conditioning Pty Ltd your privacy has always been important to us. We comply with the Australian Privacy Principle (APP’s) Act 2012.
THIS POLICY AND OTHER PRIVACY STATEMENTS
WHAT INFORMATION DOES ADVANCED AIR CONDITIONING RETAIN?
The types of information we keep on record will depend on the type of product or service requested by you. Generally, we keep a record of one or more of the following types of information about you:
• Information that identifies you, such as your name, address, telephone contact, driver’s license, and other information provided by you and people nominated by you;
HOW ADVANCED AIR CONDITIONING COLLECTS INFORMATIONFROMIT’S WEBSITE
We collect and hold information about you when you:
• effectively manage and administer all products and services we provide to you including servicing and performance of any warranty related repairs.
notices etc. Your personal information may also be used by us to assess your total relationship and product holding within Advanced Air Conditioning, analyse products and services, evaluate the needs of our customers and develop new products.
(07) 3256 6033
P. O BOX 21 NORTHGATE QLD 4013
3 / 263 TOOMBUL ROAD NORTHGATE QLD 4013
ARC LICENCE: QBCC LICENCE: NSW CONTRACTOR:
AU17963 1127845 282322C
(07) 3256 6033
ABN 48 097 378 651
Unless you inform us or have previously told us not to, we may also provide access to your personal information to Sub-contractors of Advanced Air Conditioning to inform you of products and services available, special promotions etc.
When we request your information we may give more specific details about the way we use your information.
WHAT RIGHTS DO ADVANCED AIR CONDITIONING HAVE TO DISCLOSE PERSONAL INFORMATION?
Usually we must get your consent before we tell anyone about you, your accounts or your credit information. You can give us your consent expressly or it may be implied by your conduct. Sometimes the law requires us to give out information about you, such as a court if we were ordered to do so under a subpoena. Depending on the product or service that we provide to you, if it is necessary we may also disclose your personal information to: * Government agencies in connection with any purchase, such as for stamping and registration purposes;
• any organisation which you request us to or any persons acting on your behalf, including your financial adviser, broker, solicitor, or accountant -unless you tell us not to.
• any organisation to allow us to offer or provide our services to you, maintain our relationship with you, or as required under various laws and regulations that govern our business
We may at other times give you more details about our disclosure practices in relation to specific products or services-for example on the attachment to a Contract or Agreement.
HOW ADVANCED AIR CONDITIONING PROTECTS THE SECURITY OF YOUR INFORMATION
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We have physical, electronic and procedural safeguards to protect your information which is held by us. For example, your personal information is stored in secured office premises, in electronic databases requiring logins and passwords for access. Access to information stored electronically is restricted to staff whose job purpose requires access. We require all staff to maintain the confidentiality of customer information.
We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose.
WHAT ARE YOUR RIGHTS?
Without your personal information, we generally are not able to provide our products and services to you, except in the circumstance of purchasing spare parts from us, which you are welcome to do so anonymously.
INFORMATION ABOUT PRODUCTS AND SERVICES
If you do not want the benefit of receiving information, special offers or exclusive opportunities about products and services (which may be supplied by us or any contractor that we may sub-contract) which we think may be of interest or value to you, then please tell us. You can do this at any time by writing to us or telephoning the Privacy Officer at the contact details listed below.
ACCESS TO YOUR INFORMATION
You can request access at any time to personal information we hold about you. We will process your request within a reasonable time, usually 21 days for a straightforward request. More time may be needed, depending on the nature of the request. There is no fee for requesting access to your information, however we may charge you the reasonable cost of processing your request.
CORRECTION OF INFORMATION
We try to ensure that all information we hold about you which we collect, use or disclose is accurate, complete and up to date. You must promptly notify us if there are any changes to your personal information.
You may ask us at any time to correct personal information held by us about you, which you believe is incorrect or out of date. We will deal with your request within a reasonable time. If there is anything you would like to discuss, please contact us. We will try to answer any questions you may have, correct any error on our part or resolve any complaint that you may have about our information handling practices. If we do not resolve a complaint to your satisfaction, you also have the right to complain to the Privacy Commissioner.
For further information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at http://www.oaic.gov.au.